Privacy policy
Last updated June 2026
This privacy policy explains how this website collects, uses, and protects the personal information visitors provide. By using this site, visitors agree to the practices described below. Only the information needed to respond to inquiries and provide services is collected.
Information collected
When a visitor submits the contact, consultation, or home valuation form, the information they choose to provide is collected — typically name, email address, and optionally phone number, a property address, the nature of the inquiry, and any notes included. This information is only received when a visitor actively submits it. If a visitor opts to receive a newsletter or market updates, their email address is also collected for that purpose.
How information is used
Information provided is used solely to respond to inquiries, to communicate about real estate needs, to provide requested services, and — where a visitor has opted in — to send periodic newsletters or market updates. Personal information is never sold, rented, or traded to third parties.
Email and newsletter communications
Visitors who submit a form receive a confirmation that their message was received. Marketing emails or newsletters are sent only to those who have opted in. Every such email includes a clear way to unsubscribe, and visitors may opt out at any time — either by using the unsubscribe link in any email or by reaching out using the contact details below. Unsubscribing does not affect a visitor’s ability to receive direct replies to their inquiries.
Text messaging
If you provide your phone number and agree to be contacted by text, Milena Gross may send you text messages related to your real estate inquiry and services. Message and data rates may apply, and message frequency may vary. You can opt out at any time by replying STOP, and reply HELP for assistance. Opting out of texts does not affect your ability to receive responses by phone or email. Your phone number is used only to communicate with you directly and is never sold or shared for marketing purposes.
How information is handled
Form submissions are delivered by email through a third-party email delivery service that processes the data only to transmit the message. Newsletter sign-ups, where applicable, are managed through a third-party email platform. Information is stored and handled with reasonable care to protect it from unauthorized access. No method of transmission over the internet is completely secure, so while reasonable measures are taken to protect information, absolute security cannot be guaranteed.
Cookies and analytics
This website does not use advertising cookies or third-party tracking to profile visitors. Any essential cookies used are limited to the basic functioning of the site.
Visitor choices and rights
Visitors may request to know what personal information is held about them, ask that it be corrected, or request that it be deleted. California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the sale of personal information — and personal information is not sold. To exercise any of these rights, visitors can reach out using the contact details below.
Contact
Questions about this privacy policy or how information is handled can be directed to milena@milenagrossproperties.com or 415-917-3464.
This policy is provided for general informational purposes and may be updated from time to time. It does not constitute legal advice.